Blackboard Support

Request assistance with Blackboard or a component that is part of Blackboard (e.g., VoiceThread, e-text, Mindtap, etc.).
Report an issue in a course (e.g., broken link, incorrect due date, etc.).
Request for course content to be copied from one course to another (including from an online master course).
Submit a course development or revision request.

Your Role at Ottawa University

Graduate Assistant Adjunct Faculty Staff

Topic of your request

A short description to explain the nature of a ticket.

Email Address

Student ID Number

Phone Number:

Request Type

APGS Blackboard Course Copy Request Human Resources Request Application/Software Course Issue Report Course Development and Revision Request Course Issue Report Other Issue/General Support

Course Development Instructions

1. This form is for use only by lead faculty, deans, or professors in charge (PIC) of the course or program. If you would like to propose a revision and are not in one of these roles, please contact the lead faculty for the program.
2. Please check the Online Two-Year Course Schedule https://www.ottawa.edu/online-and-evening/acade... to determine future terms (at least 16 weeks from today's date) when this course will be offered.
3. Then check the Course Development and Revision Schedule https://onl.ottawa.edu/schedules/course-design/ to see when the design team has availability.
4. Use the information from #2 and #3 to complete your request.
5. One course per request form.
6. An asterisk (*) denotes a required field.

Is the instructor different from the requester?

Instructor Name

Instructor Phone Number

Instructor OU Email Address

Who else should be aware of this request? Your instructor or advisor?:

If you would like to have others included on this help request, please list their email address(es) here.

Course Year:

Course Prefix and Number

Course Section:

Course Name:

Instructor Name:

Campus

Brookfield Ottawa Overland Park Surprise

Which year will this course run in?

Course Content Source

Online Master A previously offered course section I don't know

Course Content Source Year

2024 2023 2022 2021 2020 2019 N/A

Course Content Source Section Code

(OA, CA, SA, AA, etc.)

Reason for Request

Please explain why the course needs development/revision and include as much detail as possible.

Are you the Lead Faculty or PIC for this course/program?

Who else would you like to have copied on this request?

If none, please enter N/A

Has this request been discussed with the Dean of the School in which this course is housed?

Subject Matter Expert

If you have someone in mind who could serve as the Subject Matter Expert (SME), please enter the name(s) here. (Please do not offer this person the SME role at this juncture.)

How often is this course typically offered in one academic year (i.e. during how many terms)?

1-2 2-3 3-4 4-5

Average enrollment per term across all learning modalities (not per section)?

On a scale of 1-5 (1 being urgent/high priority), how urgent is this request?

1- Severe/Immediate

2- High

3- Urgent

4- Semi-Urgent

5- Non-Urgent

How extensive do the course updates need to be?

1- Minor Changes

2- Moderate Changes

3- Replace/revise at least 1/2 of the course

4- Replace most of the course

5- Start over/build a new course

Based on the Two-Year Course Schedule, which term would you like the new/updated course to be ready?

Note: the term you list here must begin at least 16 weeks from today’s date and no guarantees are made at this juncture as to whether your requested term can be met.

What will be done with the current textbook?

This course will continue to use the same textbook.

This course will use the newest version of the textbook currently in use with this course.

A new text has been identified. I will put details in text field below.

The textbook will be removed in favor of free and open resources.

I am unsure what will be decided regarding this text.

This is a new course. Decisions about a text have not yet been made.

Additional Information (if applicable)

Please provide the course number and section for the source content, if applicable.

Course Type:

Online Classroom Blended PEP

Where in your course/Blackboard is the problem occurring?

Weekly Materials Syllabus Course Menu Assignments Discussion Forums Gradebook Other

Detailed explanation of the issue:

If necessary, please upload any relevant files: (e.g., screenshot of error, etc)

File attachments associated with the ticket.

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Thank you!

The Instructional Design and Academic Technology Team

Other Fields

Your name

Your email address

Verification Code