You can order your transcript from here: https://www.parchment.com/u/registration/33965/institution
If you have any trouble through the process, you can go here: https://www.ottawa.edu/office-of-the-registrar
There is information under the Registar Office Staff of those who work in the registrar’s office and can get in contact with. You can also scroll down to “Contact us” and find phone numbers of the different campuses.