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We need to be registered in the password reset software. Please use this link to register https://aka.ms/ssprsetup
Then you should be able to use this link to reset your password. https://aka.ms/sspr
Let us know if you continue to have issues after you have registered.
The current email address and password must be known to register. If you do not know your current password, open a ticket here or by emailing OUHelp@ottawa.edu. Please provide the last four digits of your social security number and your date of birth when sending the request for the most efficient help.
OUIT User Services Team